Location: Seattle, WA

Overview: Licensed general contractor specialized in residential and commercial remodeling, including kitchens, bathrooms, tenant improvements, and custom upgrades. 

Annual Revenue: $1.25M

Team Size: 3 employees and 30+ subcontractor partners

• 6–8 hours
• per week saved on admin work
• Paid 30% faster
• with integrated invoicing and payments
• 2X Project Volume
• Increased capacity and eliminated need for extra admin staff

Handyman Rescue Team is a Seattle-based remodeling firm specializing in kitchens, bathrooms, tenant improvements, and custom upgrades. Founder Travis Logan began as a solo entrepreneur—on the jobsite by day managing subcontractors and working late into the night on estimates.

Before Houzz Pro, he relied on spreadsheets and email to manage leads and projects. Communication often slipped through the cracks and estimating on Excel slowed down the process of winning work.

"As projects grew in size and complexity, we needed more than spreadsheets,” Travis explains. "We wanted a platform that could centralize estimates, contracts, invoicing, and client communication, while also helping us present proposals in a way that builds client trust.

Houzz Pro gives us a framework to guide clients step-by-step: from Estimate, to Selections, to Schedule, to final payment. It makes us more efficient, and together with the Client Dashboard, makes our clients feel like they’re part of a transparent, professional process from start to finish.”

- Travis Logan, Owner of Handyman Rescue Team

After comparing options, Houzz Pro stood out for its customer-facing tools—especially Estimates and the Client Dashboard. “We knew we could give clients more clarity and confidence by using a platform designed for remodelers,” Travis says. 

Since adopting Houzz Pro, the business has grown into a more structured operation. Travis brought on his sister as an Operations Manager to oversee scheduling, finances, and making sure their internal systems are running smoothly. He also hired a Marketing Assistant to manage social media, support subcontractor outreach, and assist with customer service.

The team partners with a network of more than 30 licensed subcontractors across multiple trades. Each subcontractor is added to Houzz Pro, and gets access to project details, the schedule and daily logs on the jobsite from their phone. “Houzz Pro ties it all together by giving us the platform to deliver professional proposals, manage selections, collect payments, and keep clients in the loop with dashboards and schedules,” Travis explains.

Today, every project begins with a detailed Estimate in Houzz Pro.  “We rely heavily on the estimating tool to create detailed, professional proposals that win work.” Once the scope is approved and the initial payment is collected, the Client Dashboard becomes the hub of the project — housing Selections, Invoices, Schedule, and communications.

“We use the Selections feature heavily for remodeling projects, especially kitchens and bathrooms. Clients love being able to see tile, flooring, paint, and fixture options all in one place. It prevents decision fatigue, keeps everything documented, and avoids miscommunication. Our favorite aspect is how easy it is for clients to approve or decline choices — it keeps projects moving forward and reduces back-and-forth emails.”

For larger remodels, the team uses 3D Floor Plans to give homeowners confidence in layout and design decisions. “We introduce 3D before the client makes their final selections but after the Estimate is accepted and deposit received. The visuals help clients feel confident about design decisions and support our Crafted with Care Commitment by showing them we’ve thought through every detail in advance.” Travis explains.

The Schedule tool builds transparency into every project. “Houzz Pro’s Schedule tool is one of our favorite features because it allows us to build realistic project timelines and share them transparently. Clients can see when key milestones like demo, framing, or tile installation are expected. It creates accountability for us and trust with them.”

Meanwhile, integrated payments and the QuickBooks Online sync have reduced errors and eliminated double entry. “Most of our clients pay online through Houzz Pro. This has sped up collections and reduced errors significantly. The invoices flow directly into QuickBooks, so we don’t have to worry about double entry or reconciliation issues. It’s one of those features that works quietly in the background but makes a big difference in time savings.” Travis notes.

Houzz Pro has quickly become essential to Handyman Rescue Team’s operations. With Houzz Pro, Travis grew his business to $1.25M in annual revenue over the past 3 years and manages projects all across the Seattle area and Puget Sound region. The business saves 6–8 hours a week on admin and avoided hiring additional staff by automating core tasks. Payment collection time has dropped by about 30%, improving cash flow, and Travis can now manage double the number of projects he could before. “Before Houzz Pro, we could comfortably run 3–4 projects at a time. Today, we can handle 6–8 projects in parallel with better visibility and fewer errors.”

With Houzz Pro’s professional Estimates, client communication tools, the Schedule and Selections tools, client confidence has grown as well. 

“Clients have commented that our proposals are clearer and more professional than competitors. The dashboard makes approvals easy, and Online Payments mean faster turnaround. Our customers love being able to log in, see Selections, approve items, and track progress without endless email threads. Overall, Houzz Pro helps us deliver on our Crafted with Care Commitment by keeping the experience transparent and stress-free.”

For other remodelers considering the platform, his advice is simple: “If you want to save time, look more professional, and give your clients a better experience, Houzz Pro is a smart investment. Since we adopted Houzz Pro, our revenue has grown steadily, with 2024 finishing at $1.25M in revenue.”

“Overall, Houzz Pro gives us a framework to guide clients step-by-step: from Estimate, to Selections, to Schedule, to final payment. It makes us more efficient, and together with the Client Dashboard, makes our clients feel like they’re part of a transparent, professional process from start to finish.”

Click here to read about this Case Study on the Houzz Pro website.